Job Opportunities

Job Description:

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The Training Director is responsible for developing new employees at each retail location. This individual must design and implement training programs while striving for continuous improvement and conducting needs assessments. Also, this person will do follow-up training and regular check-ins on employees after the onboarding process. Furthermore, this person will design a performance evaluation process and ensure that the evaluation results are utilized for new training and follow-up training. 

 

Essential Duties/Responsibility:

 

• Design and implement training programs for the following job positions:

• Cashiers/Floor Employees

• Baristas

• General Managers

• Assistant Managers

• Accountants

• General HR Specialists

• Operations Specialists

• Marketing Specialists

• Buyers

• Provide follow-up training for all employees after the onboarding process. 

• Design and implement a performance evaluation system.

• Evaluate results of performance evaluations.

• Engage in one-on-one “coaching in the moment” conversations with employees. 

• Conduct role-play scenarios with employees to make sure they understand their roles.

• Ensure that employees are compliant with all regulations. 

• Ask employees open-ended questions to identify any potential gaps in training programs. 

• Provide development opportunities for all employees.

• Develop training budgets to ensure that the company meets its financial objectives. 

Education / Experience:

• Required: Bachelor's Degree 

• Preferred:

  • Learning and Development

  •  Organizational Psychology 

  • Human Resources 

• Note: Could also be a related field.

• Preferred: SHRM Certification 

• Preferred: Master’s Degree 

• Preferred: Approximately 5 years of managerial or training experience.

• Note: A SHRM Certification, Master’s degree, and managerial or training experience are all special factors that impact potential pay.

 

Knowledge

 

• Understand the process of creating successful training programs that tie in employee needs and strategic objectives of a company. 

• Use of technology-focused software. 

  • Microsoft Word/Powerpoint/Excel/Outlook

  • Enterprise Resource Planning Software

• Understand the differences in learning styles to enhance the transfer of training for employees. 

• Recognize motivating factors that drive employee motivation to enhance performance and workplace satisfaction. 

• Understand state, federal, local, and company-specific compliance policies and practices for the development of training programs. 

• Execute administrative practices to provide a structured workplace environment.   

 

Skills / Abilities

 

• Self-Aware

• Active Listening

• Emotional Intelligence 

• Flexibility

• Interpersonal 

• Leadership

• Budgeting 

• Verbal Communication

• Written Communication  

• Ability to conduct one-on-one conversations with employees.

• Ability to give an employee undivided attention on an as-needed basis. 

• Ability to explain concepts differently to ensure employee comprehension. 

• Ability to ask open-ended questions for employee feedback.